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Absolutely terrible. Do not trust their english. We asked for a sim, she said her best plan was 35 euros. We said that's too expensive, the next best offer was 14 euros.We took the plan and after she put in our information and activated the sim, demanded 40 euros. And this, only in cash. Apparently we couldn't cancel it and when we almost walked out, they decided to take our credit card.Avoid at all cost.