Diamonds Rose NCC

I used this company recently as a transfer going from Marco Polo airport to Marina di Venezia. The pick up when arriving was very good, driver was brilliant. However on the return pickup I got a text about 40 minutes before they were due to arrive saying they we’re going to be an hour late because they had a problem with one of their vehicles. Fair enough, and we would still have enough time to get to the airport anyway so no problem. I then got a text message about 5 minutes after the new pickup time saying they were not going to make it because of traffic so I would be better getting a local taxi and they would refund me. Why they didn’t let me know this earlier I don’t know as I’m sure they realised well before this that they we’re going g to be even later. So eventually I managed to get a taxi (with great difficulty at such short notice and costing me €100) and managed to get on the plane with about 2 minutes to spare.I contacted them when I got back to arrange the refund and was told it would be sent by PayPal so I forwarded them on the details. I gave it a week and still no sign of the refund. It is now 5 weeks later and nothing. I have sent numerous messages which have all been ignored.You are taking a risk using this company. As we had to pay upfront at the end of the first trip, they obviously weren’t bothered about whether they made the second trip or not, and are clearly very happy to keep my money despite not providing the service.

Dit bedrijf geboekt, maar kwamen niet opdagen omdat ze zogenaamd in een auto ongeluk waren gekomen. Daar sta je dan met 4 kinderen en geen transfer te krijgen…Uiteindelijk zouden we het betaalde bedrag terug krijgen, maar er werd helemaal niet meer op berichtjes gereageerd. Toen ik het uiteindelijk bij Paypal terug claimde, kreeg ik ineens wel een berichtje. Maar terugbetalen nog steeds niet….Via Paypal gelukkig wel mijn geld terug gekregen.

Puntualità impeccabile e servizio speciale grazie siete stati fantastici

I am a travel agent from Northern Ireland and I am warning absolutely everyone to stay away from this company !! I will be writing this review everywhere I can to stop people from using these guys. They didn’t turn up to collect us after being prepaid !! I called numerous times & texted no reply on either ! we boarded a bus which cost €60 to get half way to our destination then they decided to answer and I demanded that they meet us at a bus stop which they didI worried the whole time we were away they wouldn’t return for us and was so glad when they did but only to find we had to share our 8 seater with another family of 4 ! 10 of us in a 8 seater van which meant 2 people with no seatbelts !!! I have asked for my €60 back and half of our return journey but my messages are being blanked !!!DO NOT USE THIS COMPANY !!!!!!!

Nobody turned up at Venice airport after confirmed taxi booking and that too at midnight. Tried messaging them but no response. Recommend other services.

Il servizio ricevuto merita più di 5 stelle. L’auto(Maserati) molto pulita, il conducente molto cordiale e professionale. Consiglio !!!

Most competitive price I found online, getting picked up by a driver with a Mazzerrati SUV, who is very very kind and speaks English. I would definately highly recommend them, especially if your flight arrives after 22:00 to Treviso airport, because rental car companies and buses close at 22:30 and it's too risky to count on it.

Exelent transfer company. On time, very friendly driver. You want luxury transport for a fair price these are the people to contact !!

È arrivato a prenderci in Maserati. Grande esperienza. Puntualità Svizzera e guida perfetta. Nessun paragone con NCC di basso livello. Consiglio nel modo più assoluto.

The best price I found, the drivers are friendly and speak English, the cars are very clean. I highly recommend this company!