Tuscany experience tours

I am not sure why there are so few Google reviews for this company, but if you check TripAdvisor, you will see many glowing reviews. Here is what I posted on TripAdvisor about Andrea and his excellent service during our trip for 7 adults in November 2022.We took an 8-day trip around Tuscany with Andrea Natali and his team from Tuscany Experience Tours. A few of us have been to Tuscany in the recent past, but this trip still counted among the most magical experiences of our lives, and a large part of it was due to Andrea, and the other drivers working with him – Luca Benfaremo (also a guide) and Federico Giuliani.We started our trip planning early in June 2022, when we reached out to over a dozen companies listed and reviewed on TripAdvisor. We knew where we would be staying and we had a rough plan of the places we would like to visit but needed further suggestions and refinement. Many of the companies quoted a fixed price per day or a lump sum for the entire trip. The fixed daily pricing did not make sense to us as we were travelling different distances each day, and made the charges opaque. Equally opaque was the lump-sum pricing. Andrea was one of the very few who gave a breakdown of his charges, which varied based on the time the drivers would spend with us. While not the cheapest, Andrea’s charges were among the more reasonable – some quotes we received were more than double his for little discernible differences.What gave us the most confidence was Andrea’s approach to customer service. He acknowledged every email with alacrity, and stated honestly when he needed more time to respond with details. He was the only one who actually gave careful consideration to the ideas we threw at him, right in our first communication, and he further helped to shape our itinerary with many useful suggestions, including details such as pricing on activities by other vendors. Throughout the entire planning process, we felt as though he was part of our group of travellers, who had a genuine stake in making our trip the best it could be. It also helped that his English was very good, and every detail was clearly stated in our email exchanges. We really appreciated the level of care Andrea took to ensure no miscommunication or misunderstandings – this was lacking in a number of other companies we contacted.We flew into Milan Malpensa airport, arriving before dawn, and Andrea was actually early to meet us. Each morning during our stay in Tuscany, Andrea or Luca would collect us from our agriturismo (check out the wonderful Torraccia di Chiusi!), drive us to different parts of Tuscany, and return us to our lodgings in the evening. Throughout our trip, Andrea and Luca were the perfect hosts, who both spoke excellent English, and who were clearly proud of their history, culture and landscape. They were patient and flexible to accommodate our requests and Andrea even threw in several unexpected stops (e.g. Bagno Vignoni, Castellina in Chianti), along the way, which turned out to be real gems! They were also safe drivers so we felt in good hands at all times, and they responded swiftly to our text messages over WhatsApp whenever we needed to make arrangements on the go. We were returned to Milan airport at the end of our trip by Federico.Some of the memorable places Andrea took us to were a factory that made Parmigiano-Reggiano (Parmesan) cheese, a traditional balsamic vinegar maker in Modena, and an olive-oil producer. Andrea was careful to pick only traditional, family-owned outfits that do not usually cater to large tour groups, and we found ourselves immersed in all these experiences. He also suggested truffle-hunting with a company that does not fake the hunt with planted truffles in advance, but we had to forgo it for a different activity. He arranged all our tours with detailed timings for every day – all we had to do was to follow his suggestions and enjoy!If you are planning a trip around Tuscany, look no further than Andrea! We would return to their services in a heartbeat, and cannot recommend them highly enough.

Our day with Andrea was one of the highlights of our trip to Italy. He is friendly, prompt, knowledgeable, and professional. We look forward to our next adventure in Tuscany, and we will definitely be going back to Andrea!

We really enjoyed our day with Andrea when he drove us around Pienza, Montepulciano, etc. He took us to places he suggested, which we would have never known about, such as Fortezza di Radicofani and Bagno Vignoni. Both places were great surprises and beautiful! He also made a reservation for us for lunch at Tenuta Santo Pietro and it was amazingly good. Andrea was very knowledgeable and gave us a lot of information about all the areas we went to and drove through. We had a great day.