Enterprise

Enterprise-Locauto office at Bologna Airport.This is the first time I get a very bad experience renting a car, despite having paid a lot.Starting from the website: the car options to choose from ranged from an estate to a small vehicle. I chose ‘Intermediate’ which on the screen showed 5 doors/5 seats, with capacity for 3 suitcases (without specifying the dimensions) - also with the option of adding two baby car seats.Once we arrived at the Enterprise-Locauto office at Bologna Airport an employee pointed out that the car I had chosen was small, due to the load that I had included as passengers. But the options I chose from the website made sure that the selected car was the most suitable option for us. The employee insisted on saying that anyway my choice was small and that another car was advisable, so I had to select another car by paying a supplement. Having no other choice, I agreed, even if I specified multiple times that the car I had chosen, based on the available options on the website, we’re enough. So it is really not clear on the website what car to choose.After that, I politely asked if someone would help me to assemble the car seats, given the difficulty I was having with my two babies and the luggage. But apparently the policy doesn't allow any help (I can somehow understand and accept that), but what it’s worse is that I have been told “the staff wouldn't know how to mount it being that they don't have children and have never had to deal with this, which as I have children I am more experienced.” This response was shocking and extremely unprofessional.I was also given two cases with the child anti-abandonment accessory inside, required by Italian law. I politely asked that, since I don't live in Italy, if perhaps someone can show me how it should be used. But I didn’t get any response and one piece was also missing when I opened it.When we arrived at the vehicle pick-up, I asked the clerk if it was possible to show me how to assemble the car seats. The response was “just follow the instructions written on the car seats”. She then literally throw the car seats in the car with all the plastic wrapping, despite noticing the difficulty we were having with our two children. And left.I must also add that the welcoming was very unwelcoming, unpleasant and arrogant.Finally, the car that I was advised to select at the end was very small, it was impossible for the fifth person to sit comfortably between the two car seats and it was extremely difficult to fit the luggage in. I can't imagine what mini car I would have had if I had left the original choice options.Overall, our experience was very bad, the customer service was very slow, unwelcoming and unprofessional, and we will not hire a car from this agency again.

I had very good experience with Enterprise team at Bologna airport, after I found the problem with the rental car in Florenz (later we found out that was my mistake), the lady in Bologna airport office has been always keeping contact with me and helping to contact the support, have never experienced it with other German Enterprise locations (in Germany it is always like please contact the Enterprise office closed to you...")"

I'm very very dissatisfied with the service, the worst car rental experience in my life, let me just walk you through it:- I arrive at the car-pick-up point I learn I have to pay additionally 70€ for the insurance for a 2-day rental, same price as the price of the car rental, OUTRAGEOUS!!- I booked a VW Golf or similar category and then without even asking me your employee ends up giving me a KIA model that cleary was much higher than a GOLF in terms of car height. I specifically picked the Golf because I have a double-decker garage and I can not fit anything on the top beside a Golf hight, so we had to switch cars. She could have asked before. OUTRAGEOUS again- Then I get a Pegeut 208, with manual transmission (I booked automatic) definitely in a lower category than the car I booked, with no price reduction. OUTRAGEOUS again!!- And at the end I get to pay additional for fuel although I brought the car back as I delivered itI WILL NEVER BOOK with these guys again in my life and I will really make sure to tell all my friends to stay away from them. The worst customer experience service of my life.

Consiglio comunque di fotografare l'auto in presenza dell'addetto sia al ritiro che alla riconsegna per evitare 'fraintendimenti' , fotografare i danni prima in presenza di chi vi da l'auto e compilare la scheda di consegna corretto e corrisponde è meglio. Persone competente e gentile, prezzi chiari online , per evitare di fare la fila è meglio prenotare tutto online e poi presentarsi per ritirare la vettura e non provare a farlo lì in loco, si crea fila soltanto che nei giorni di ferie e vacanze non è la cosa più desiderata, vorrei ringraziare il personale per la disponibilità.

Handwheel of the passenger seat was broken which I found out during rental check. It was impossible to set up the seat position. I was asked to take this car but I refused. Then I was offerred a car from level down category without any discount because they said, they didn't have another one in this category. I refused again, and then suddenly they found another car from the category I made a reservation for.When returning car there were no signs of where to park it. I went to the counter but the lady was showing me sth through a closed window. Finally she opened the window and explained. Poor customer service.

2 things to improve: board in the airport so we can easily find the office and board outside the airport so we can easily find the car pick up.

L'auto era molto piccola non paragonabile al costo pagato per il noleggio !

Many thanks to the great people of enterprise. It was my first pleasant experience with a rental company : fast, clear, kind, also the cars ar super clean. See you next time ! Pierre

Waited for us past our reservation due to flight delays and got everything done quickly. No problems with the car rental, we got what the car we chose.

Abholung und Rückgabe des Fahrzeuges völlig unkompliziert. Rechnung war auch am gleichen Tag da. Das gibt es nicht immer bei Autovermietungen.Die Nähe zum Flughafen ist auch angenehm. Habe ich schon anders erlebt