VEM Rent

Rented a wheelchair that was supposed to be delivered today in Rome for my grandmother. Not only wasn’t it delivered, but the company had the time we would arrive at the hotel and they were closed on our arrival time! The company is now closed until Monday and we are leaving Rome on Tuesday. If they knew they’d be closed by our arrival time, meaning we can’t contact the company, why did they take our money? Disgusting. Do not recommend.

We have rented a mobility scooter for a week for my mother. Communication with the company was great, and we were looking forward to pick up the mobility scooter and use it during our vacation in Italy. We were supposed to use it on our first day of vacation in Rome, and then during the rest of the week outside of Rome. Since our flight was delayed, we arrived to Rome a day late, so besides checking that the scooter was working from the hotel storage room to the car, we didn't use it before leaving Rome. The day after our arrival, we took the scooter with us to the daily trip we have planned, just to find out it wasn't charged.... so we couldn't use it (in the past when we rented a mobility scooter it came fully charged, so we didn't think we needed to check it, but this was our mistake and I'm not blaming them for this). So for the day after, we made sure the scooter will be fully charged, and after turning it on it took like 10-15 minutes till it finally started to move. My mom used it for around 3 hours while we were traveling, and it was great. Then in the afternoon when we went to our second location of our daily trip, and tried to operate it again, it wouldn't start at all, not even after 10-15 minutes of waiting like we waited in the morning. We called their support, and did everything they told us to do- we made sure if was fully opened and locked, and that the small wheels are in the air and not touching the ground, we made sure the brake handle was released, and still a green light was blinking and the scooter wouldn't move. Eventually their support told us, they couldn't do anything beyond that, since we weren't in Rome (their technical support is limited to Rome), and that once we get back to Rome, they'll be able to help us, which was useless to us since we got back to Rome only on our last day of vacation.we ended up paying over 200 euros (since we paid also for delivery and insurance of the scooter), for a 3 hours use of the mobility scooter. Our vacation was ruined, since we had to change our plans, because my mom wasn't mobile as we had planned.Their answer after they picked up the scooter from the hotel, was that a technician checked it and it was working fine, and that it didn't work for us because we didn't release the brake handle. Of course we did!!! We have tried EVERYTHING!!! Maybe at the end we just left it with the handle not released after we have folded it, since we couldn't use it anyway.They didn't take any responsibility, they didn't offer to compensate us, NOTHING!So if you are planning to be just in Rome - you can rent from them, but if you are planning to be outside of the city as well, and use a mobility scooter, please keep in mind, that in case something will not work, your money will be wasted because they don't have any sort of technical support beyond the city of Rome, and they take zero responsibility for technical failures in their equipment