Russo Agency

Excellent services. You can always rely on them, especially Rita which is amazing. Thank you!

Booked a boat trip through Russo desk located in the Hilton Sorrento Palace. The morning of our tour, no one showed to pick us up. Called Russo and got no answer. We had to ask the Hilton receptionists for help. They called the tour operator for us and the tour said they’d wait for us. We had to pay over €50 to get a taxi to the tour. The tour operator said it was Russo’s problem, not theirs but they refunded the money for the taxi. They also charged us €15 tourist tax which was not mentioned by Russo upon booking. Upon our return to the Hilton we complained to Russo. The Russo employee immediately told us they knew we got the money back from the taxi, as if we were going to try getting it from them. Very snarky and tried to make it sound like there was no problem since we ended up making it to the tour. Seeing as how they took a cut from our booking, and literally did no work for us in the end (Hilton did it for us, as well as the tour operator) its disappointing they have this attitude. If we hadn’t asked the receptionist we would have missed our tour. Customer service is completely lacking and attitude is abysmal. No regard whatsoever on making it right. We could have, and basically did, all of the work ourselves. We will also let Hilton know about their poor service.

Professionalità, organizzazione e serietà, coniugate a originalità, eleganza e simpatia. Assolutamente consigliato

Dear Francesca,Late, and not forgotten ...On the behalf of our Group, we like to thank you for the care and attention you provided us for our recent visit to Sorrento, and its beautiful neighbors. Our return to Naples via. Pompei with tour of Naples was excellent!We will keep you in mind for any future visits, and we will be very happy to refer you to our friends / family that may plan to visit your beautiful part of the world.I am confident that our paths will cross again.All the best to you and your team vendors.T . H . A . N . K . S! again.Regards.... In Partnership and Service,Raj D.

Sono stato il mese scorso per lavoro a Dubai , in un momento così complicato per viaggiare per via del Covid, dove le regole cambiano di settimana in settimana . Ho avuto un'assistenza super.Grazie a Rita ed a tutto il team dell'agenzia

Ci rivolgiamo sempre alla Russo Travel per l’organizzazione dei nostri viaggi.Anche ultimamente Rita ci ha consentito di fare una bellissima vacanza.Rita è sempre disponibile e ci ha sempre assistito dall’inizio alla fine.Assolutamente da consigliare !

I have been communicating with Russo Agency for almost 2 years now since we had to cancel our trip and rebook it to Italy. Russo agency has been absolutely wonderful in communicating and answering all of my questions, offering available tours, and advice on a wide spectrum of issues I wondered about. Thank you Russo Agency for your continued excellent personal and professional service. You have been a great resource!

Grazie all’organizzazione perfetta di Michela abbiamo passato una bellissima settimana a Sorrento e dintorni, visitando i posti più belli della zona in tutta tranquillità e provando gli eccezionali prodotti tipici della gastronomia locale.Esperienza bellissima!

La Russo Agency è una garanzia. Serietà e professionalità. Ti seguono passo dopo passo per un’organizzazione pensata nei minimi dettagli! Consigliatissima.

Excellent ViP limo service. Edmundo our driver was very nice and helpful