Varenna Holidays - Holiday Homes

We had the pleasure of staying at the Il Diamante del Lago property hosted by Varenna Holidays. It was an unforgettable trip and largely because of the apartment, both the accommodations as well as its placement in Varenna.I first have to say that Varenna was the perfect location for us to stay in Lake Como. While many opt for Bellagio, it's far too busy and crowded for us. Varenna is quieter and more romantic, while still being picturesque and having several restaurant options, many of which were literally steps from our apartment.The Diamante apartment was spacious and modernly furnished, with beautiful views of the lake and mountains just out the window. It was clean, comfortable, and just as described. Our one little concern was that it didn't have AC, but for late April we were very comfortable and didn't even need to use the fan they provided. We also appreciated the security, as we needed keys to both enter and exit the apartment as well as the front door of the building.And lastly, I have to call out the service Varenna Holidays provided, particularly from Francesca. Prior to our arrival, they gave us a heads-up about potential travel disruptions due to train construction in the area. This helped us plan accordingly. During our stay, our flight out of Milan was cancelled so we had to scramble to find an another flight and book an early morning taxi instead of relying on the scheduled train we planned. Over the weekend, their office was still available to provide taxi recommendations and everything worked out well. They answered our questions and help whenever we needed it.The only gripe we had was finding their office upon arrival. Our train was late and we only had 20 minutes to get to their office before check-in closed, and it was very difficult to find their office unless you're familiar with the area. Francesca did provide step by step directions for the office and the apartment when we did arrive, but it would have been much better to receive this ahead of time because she even mentioned that many other guests had trouble finding the office. But outside of that, we would highly recommend Varenna Holidays and specially their Il Diamante del Lago property!

Ho mandato amici all'agenzia per un soggiorno a Varenna. Quando ho contattato l'agenzia ho ricevuto risposte pronte e molto cortesi. Anche i miei amici si sono trovati molto bene. Varenna è davvero una località speciale e la cortesia e professionalità di Varenna Holidays hanno reso la vacanza meravigliosa.La consiglio.

Our stay at Patrizia's house in Varenna (Booked through Varenna Holidays) started out very nice. At check-in the lady was very friendly to us and everything seemed perfect. However, when we entered the apartment it smelled very strongly of gas. We didn't think anything of it at first and thought it was from the guests who were there before and may have been cooking. We opened all the windows and after that it was fine. When we came back that day in the evening and of course closed all the windows and doors again, it smelled very strongly of gas again. At night it was not possible to sleep because of the smell of gas. Therefore, we had to open the windows overnight, which was not very pleasant, because trains pass directly in front of the apartment all night. When we reported this problem to Varenna Holidays, a repairman and a Varenna Holidays employee arrived half an hour late (which is why we lost 4 hours of the day because we had to be on site). The expert, as he was called by Varenna, checked the gas pipes by testing a gas leak with a lighter. This scared me a lot and I preferred to leave the apartment. When the expert was done testing, we only got the answer that everything was perfect and no gas was leaking. After a long wait, we still tried to use the rest of the day. After we arrived back at the apartment in the evening, it still smelled like gas and the night unfortunately went the same as the one before. When we checked out, we only got the answer from the boss and a staff member that it was our fault (Although we never used the stove) and no one has ever complained about it. We were not taken seriously and it was only laughed at, because you would not know gas stoves in Germany....They don't want to give us a discount because it would be our fault. And we booked through Varenna Holidays and not Booking.com, they could have done something about this.Conclusion: Until the check-in we were very satisfied with the service, but from that moment we felt neither taken seriously, after as a customer, which one would like to keep. As a tip for all Varenna fans, do not book through Varenna Holidays!

UPDATED: As when we stayed there they blamed everything on us. I just say read the feedback from others. I am not the first to mention their customer service. They were correct, we did not ask for early check in because of the cost. the microwave turned on but did not heat up anything. And the blankets provided smelled like Mildew. We did not mind the walk down and up hill but for others it could be a very big problem especially if it is wet outside. Customer service with Varenna Holidays was horrible and we are not the first to note this, Google Varenna Paradise 2.-----------------------It has taken me some time to write this review as I was ready to write it the first day we arrived but I thought I would allow Varenna Holidays a chance to address any of my concerns with Varenna Paradise 2 as they so called it. ( or what I would call it) Check in not before 14:30 unless you are willing to spend a 50€ fee. Once we arrived into our apartment at first it looked very nice. Parking was tight as one apartment bought along 2 vehicles. We had the smallest of the 3 apartments in this house. Upon entering the apartment we seen the bedroom and the bed was big enough for a large child and then were told the bed for bedroom for 2 people was the sofa bed located in the living room/ kitchen area and was about 10 years past it’s prime. The mattress in the sofa was super thin and as you laid on it you could feel the springs painfully pressing against your skin as they were bottomed out. For the 6 nights we stayed we slept maybe 2-3 hours total a night as the bed was miserable. We notified Varenna Holidays and they said we could leave and go someone where is else but nothing could be done and no money would be refunded even though we did not ask for a refund of any kind. The blankets that were available to use to maybe soften the couch mattress all stunk of mildew and though we were told they would bring us fresh blankets they never did.The microwave did not work. The coffee machine they provided was good for 1 cup of coffee at a time.In the bathroom in the closet was a carpet that stunk from mildew and bought this oder throughout the bathroom when the closet door was open . Toilet seat was also broke and only shut off the water if you messed with the handle to get it to shut off.The freezer door is also broken and does not lock. There was no ironing board and we were provided 1/2 roll of toilet paper.The balconies are all connected to the other apartments and had it several times that neighbours were coming onto our balcony and we had to set up chairs to keep our dogs from going into the neighbours apartments from the balcony. Amazing garden with the exception the grass was super high.Be prepared to hike uphill to get back home from the city. Walking downhill to get to the city was about 10-15 minutes.. coming back to the apartment after a day of Sightseeing about 20-30 Minute.Varenna Holidays was notified of most of these issues and chose to correct zero of them. They were friendly until you checked in and then for them there job was finished.We enjoyed our trip to Perledo/Varenna with the exception of the zero customer service of Varenna Holidays and their expectation that me and my wife should sleep in separate beds or not get any sleep at all. Sleepless In Varenna with Varenna Holidays SRL

Ho prenotato un appartamento tramite questa agenzia a Settembre 2022, esclusivamente perche' non avevo trovato posto nei numerosi Hotels di Varenna. E' stata una piacevole sorpresa. Sono rimasto colpito dalla professionalita' e cortesia del personale sin dal momento della prenotazione. L'appartamento (Little nest) era molto pulito, ben fornito e davvero molto ben situato, un'ottima alternativa all'Hotel. Consiglierei pero' alla proprieta' di aggiungere delle tende alle porte finestre dell'appartamento.Varenna e' bellissima, spero di tornarci presto, questa volta in vacanza, ancora in uno dei vostri bellissimi appartamenti!

Varenna Holidays è l'agenzia giusta da contattare se vuoi affittare la tua casa! Gestisce Case Vacanza sul lago, in particolare a Varenna e dintorni. Sempre aggiornati e pronti a dare risposte e informazioni. Un team giovane e disponibile, un ufficio ben tenuto e delle strutture importanti nelle quali soggiornare..

Appartamento a Varenna su due piani (terra con depandance e primo con 3 stanze, bagni, lavanderia, cucina e salone) e bellissima vista sul lago. Maggiore attenzione richiesta a dettagli come lampadine, serrande. Apertura del cancello auto potrebbe essere elettrico invece che con la chiave. Contatti con l'agenzia positivi in quanto efficienti e cortesi

DO NOT BOOK THIS!!!! BEWARE!!!! By far the absolute worst experience, we booked them on air b&b I’ve never had a worst experience. We were traveling on our honeymoon, we missed our connecting flight to Milan due to a flight delay, and we’re unable to get a flight out (summer holidays every flight was full). I contacted the company immediately to let them know the circumstance. At first no answer to my messages until I called their phone number. At first I was told by the “host” to contact air b&b for the refund as I booked them through air b&b. I contacted the air b&b support team who tried their best to help us, they said it was up to the host, they contacted them multiple times asking if they wanted to refund us due to our situation. The host sent me a message that they were “sorry” but it was their policy, to contact our airline for a refund and marked us as a “no show.” We lost $1000CAD. I understand cancellation policies but this was completely out of our hands and they had 0 sympathy. This company is awful, DO NOT TRUST THEM!!!! STAY AWAY!!!

We booked one of their appartment on airbnb for 4nights on lake como. Unfortunately in the following night my husband has gotten sick(otitis) and his doctor has forbidden flying for at least a week, our trip was 3 days later. We then asked kindly to be fully reimbursed for our booking even if their policy was to reimburse only half. After explaining our situation they said only airbnb was able to take the decision. We contacted airbnb who very kindly said to us that the agency was not willing to give back more than half without any consideration for our specific case. Event though they were able to bring back the appartment on the market for the nights. The airbnb assistant specified that as it was an agency and not the owner of the house they were not compassionate and only care about money for their client (whom are the owners and not the travelers). I strongly not recommend not booking with them.

I was skeptical of staying at a rental property because I’ve usually stayed at a hotel or inn when traveling to Europe, but I was pleasantly surprised with our stay. We were worried about checking in on time but we made it before they closed which worked out well. The directions they gave us were clear and easy to follow.The rooms were exactly as pictured and the balcony was beautiful! My only small complaint was that we were there during a heat wave and it took almost the whole day to cool off the place. But once the air was on it stayed cool. The bed was very comfortable. A couple quirky things here and there but overall we had a great stay!