Hertz Autonoleggio - Rome Testaccio - Via Galvani 57 HLE

Personale gentile e disponibile al banco, sempre pronti ad aiutare e togliere qualsiasi dubbio

Excellent serviceEspecially Alejandra!!!

Comodo in un quartiere come testaccio ma dovrebbero organizzarsi meglio con le macchine per il pagamento self service. Non mi ha dato il resto ma lo scontrino per andarlo a prendere. Il problema è che ora devo andare li appositamente di mattina o pomeriggio per questo motivo. Non è il massimo" se capita ad una persona che abita dall'altra parte di Roma e la mattina e il pomeriggio non può perché lavora."

I booked online a fiat punto for 10 days but gave a jeep renegade. Returned the car a little late, but at no extra charge. Really liked this company. next time I’ll turn again.

I had spoken to Andre about an issue I was having with booking a vehicle. We spoke several times while I was in Canada and he would assure me that the vehicle pick up would be smooth. When I soon arrive in Italy to pick up the car, everything went smoothly as Andre said. Without Andre I doubt I would be able to pick up the car and tour Italy. Thanks for the help :)

The Hertz Rome Testaccio rental office on Via Galvani 57 where we had a confirmed reservation was a VERY BAD experience!!! First, it was impossible to find the office. At the location, our very helpful cab driver spent 15 minutes on foot walking about, talking to people, trying to find the Hertz rental office among the many shops. It is a very quiet area. Finally we discovered that the Hertz location was in the underground parking, but there was no above ground sign. When we found the tiny underground office, there was NO ONE THERE!!!! The door was locked and the place was totally empty. There was only a small paper sign on the door that said the office was CLOSED FOR 2 WEEKS in August for vacation. Our confirmed reservation for this location gave no notice of this. This was very distressing! What do we do? We had chosen Hertz for its solid reputation, not a fly by night outfit. We needed a car!Very helpful people on street told us to go to the Hertz Via Veneto office and found us another cab. This cost us an additional 30 Euro to get there.At the Hertz Via Veneto office, all the cars were already reserved. They had no cars free. However, the woman there was very helpful and after a considerable amount of time was able to enable us to take someone else's reservation. We very happy and relieved. However, after leaving the location, we found that the gas tank was only 1/3 full. This cost us another 50 Euros to fill it up.We were very happy with our Fiat 500. However, at the end of our trip, the return of the car at the Rome (Leonardo) Airport was also confusing. Goggle maps took us to the rental office location. We saw no big signs for car rental return. This was distressing as we needed to get to our flight. A helpful man explained that the car return was by the airport arrivals entrance. We then found it to our relief. Clear instructions for the location of the car return should be provided when one receives the car.The Hertz woman at the return desk was very friendly and told us that we should have taken a picture of the low gas gauge so that she could give us a refund. (I had lost the earlier gas fill up receipt.)In total, the Hertz employees we met were very friendly and helpful. We were very happy with their service. However, the rental cost an unexpected 80 additional euros (gas and cab) plus considerable distress from the location closed for vacation and confusion with the car return.

Personale molto gentile e sempre disponibile, hanno a disposizione ottimi modelli di auto e sempre in ottime condizioni

Ottima accoglienza, massima disponibilità a venire incontro al cliente per risolvere, nel limite del possibile, le sue richirste. Ottima esperienza.

Tabella orario non rispettato figuro in sostituzione dell'addettotra poco dovrebbe venire"erano le 10.45! Sono andato via!"

I have rented three times from here. And while the staff is super nice, three times:1) They have tried to give me the only car they have" - consistently under what I paid for and reserved